Refund Policy
Last updated 7 September 2026.
1. What you buy
KenalDulu sells one thing: Premium, RM13.90 for 30 days. It is one payment. It never renews on its own. Payment is handled by CHIP, and we never see or store your card or bank details.
2. When we refund
- A Premium feature does not work as described and we cannot fix it within 7 days of your report. We refund that purchase in full.
- You were charged twice for the same 30 days. We refund the extra payment.
3. When we do not refund
- You changed your mind after Premium was switched on.
- Your account was banned for breaking the Community Guidelines.
- The 30 days have ended.
4. How to ask
Email support@nakjodoh.com from the email address on your account. Put "Refund" in the subject and tell us the date of the payment and what went wrong. We reply within 3 working days.
5. How the money comes back
CHIP sends the money back to the same card, bank account or e-wallet you paid with. Banks usually take 3 to 14 working days to show it. Premium ends on the day the refund is made.
6. Your rights
Nothing in this policy removes your rights under the Consumer Protection Act 1999. KenalDulu is operated by NADICODE TECHNOLOGIES (business registration number TR0347586-V).