Help
Last updated 1 October 2026.
How do I sign in?
Enter your email address and we send you a sign-in link or a 6-digit code. It expires after 10 minutes. If you cannot find the email, check your spam folder, then request a new one.
Why do you need my mobile number?
One Malaysian mobile number can only belong to one account. This keeps out duplicate and fake profiles. We never send SMS codes and we never show your number to other members.
Can I change my phone number or date of birth?
No. Both are locked to your account for safety. If you truly need to change your number, email support and we will check with you.
Why is my photo still in review?
Every photo and selfie is checked before it goes live, usually within 24 hours. Photos appear on your profile once approved. A clear photo of your face is approved fastest.
What is the verified badge?
You take one selfie in a pose we ask for. We compare it with your photos and delete the selfie after review. Members with the badge are more trusted, and some members only accept messages from verified members.
How many likes do I get?
A basic account gets a set number of likes a day. When they run out, Discover shows when more are ready. Premium removes the limit.
How do matches and chat work?
When two people like each other, it is a match and a chat opens. Keep chatting in the app until you feel comfortable. Never send money to anyone you meet here.
Someone is bothering me. What can I do?
Tap the three dots on their card in Discover, or at the top of your chat with them, then choose Block or Report. Blocking is immediate and they are not told. Every report is read and acted on.
What does Premium cost?
RM13.90 for 30 days, paid through CHIP. The payment methods available are shown at checkout. It does not renew automatically.
How do refunds work?
If a Premium feature does not work as described and we cannot fix it within 7 days, email support with your purchase date. We refund through CHIP to the same card, bank or wallet, usually within 3 to 14 working days, and Premium ends at once. We do not refund a change of mind after Premium is activated.
How do I delete my account?
Settings, then Delete account. Your profile, photos and matches are removed straight away. You have 30 days to change your mind and restore the account. After that, your sign-in record is erased.
How do I get a copy of my data?
Settings, then Download my data. You receive your profile and activity in a machine readable file.
Is KenalDulu available outside Malaysia?
No. KenalDulu is for people in Malaysia only.
Where does my area name come from?
Your area is the nearest town or neighbourhood to your phone's latest location, for example Puchong or Segambut. Others see that name and a rounded distance, never your exact spot, and you can switch the name off in Filters under Safety. Place names come from GeoNames (geonames.org), used under the CC BY 4.0 licence.
Still need help?
Email support@nakjodoh.com. We reply within two working days. For privacy requests, email privacy@nakjodoh.com.